Congratulations to Autumn Pier, Our Employee of the Month!
As an account manager, Autumn plays a critical role in nurturing client relationships and increasing customer satisfaction.
Her job duties are complex, as she must act as an internal and external liaison. Her responsibilities include:
- Create, audit, and improve our client-facing reports
- Establish good rapport with clients and ensure service satisfaction
- She answers our client’s inquiries and works to promptly resolve any potential issues
- Thanks to her close relationship with our clients, she is in a unique position to identify areas of improvement and provide valuable recommendations and solutions
- Autumn is also a bit of a financial whiz. Part of her job is to generate financial reports and assist in the development of quarterly business reviews
As stressful as her job is, Autumn is always a positive influence within her team, keeping a level head and focusing on the tasks at hand.
Let’s get to know a little more about Autumn Pier.
Let’s get to know a little more about Autumn Pier
Q/ Where you are from (born) or grew up
A/ I was raised here in Houston.
Q/ What did you first want to be when you grew up?
A/ A doctor
Q/ What advice would you give to your younger self?
A/ Life is not always going to go exactly how you plan it, and that’s okay. However, the opportunities and things that are meant for you will come at the right time.
Q/ How do you juggle work and home?
A/ When I am at home, I make my personal life a priority. I believe that balance is important. Of course, the things I do at work are important, and I strive to make an impact when I can, but I have had to learn that the things I enjoy doing hold an equal amount of importance.
When I leave the office, my priority is making sure my personal needs are met, which in turn allows me to be a better team member when I return to work.
Q/ What do you do when you are not working? Your hobbies and interests
A/ I love reading. So I try to pick up a book at least a few times a week if I can.
I really enjoy spending time with friends and family.
Traveling as much as possible is super important to me. I try to take a trip out of the country at least once a year. I enjoy seeing new places and experiencing different cultures and do it as often as I can.
Q/ Tell us about your studies and any specialties & any internships
A/ I graduated from Stephen F. Austin State University with a bachelor’s in public health and a minor in human health perspectives. So, I had an equal balance between healthcare and policy in general and some more clinically based studies.
Q/ Why did you decide to go into your career?
A/ I always knew I wanted to be in healthcare. For a while, I thought I was suited for the clinical side. However, it only took a semester of Nursing school to realize that path was not for me. It was then that I started to look into my other options and landed in healthcare management.
Q/ What or who has been your most important professional influence or your mentor?
A/ I have been extremely fortunate to have numerous people advocate for and mentor me along my journey. I would not be as far along in my career had I not had those people looking out for my best interest and pushing me to be better.
Q/ What have been your biggest successes in life?
A/ I would have to say my most considerable success in life so far would be how much I’ve been able to accomplish up until this point. I have made a lot of progress as a professional in a very short time. I am incredibly grateful for the opportunities that have been allotted to me and will continue to push harder.
Q/ What does it take to be successful?
A/ Determination, accountability, consistency, and most importantly, believing in yourself and your capabilities!
Q/ What is a good quote about you as a professional?
A/ It’s not about being perfect. It’s about effort, and when you bring that effort every single day, that’s where transformation happens. That’s how change occurs.
Q/ How did you first hear about Altus Biologics?
A/ A Client Services Rep, who was an SFA Alumna, came to give a presentation about the path she took post-graduation.
Q/ When did you start at Altus Biologics?
A/ I was an intern in the summer of 2017 and came back on as a full-time employee in September 2019.
Q/How would you describe the company culture here?
A/ This is by far one of the most positive cultures I’ve worked in. At every turn, I am empowered to do my job the way I need to. Also, since we are a smaller company, we can get to know one another, and that’s one of my favorite things about being here.
Q/What do you love most about working with Altus Infusion?
A/ I love that I have a team of people that looks out for each other.
We love knowing our employees feel empowered to achieve greatness in their professional and personal lives. As a company, our goal has always been to nurture and provide growth opportunities to everyone who works with us.
Thank you for a job well done, and congratulations once again, Autumn!