Shining a Light on Our Account Management Team
Have you ever wondered what an account manager or an account executive does within our organization? Many of you might be curious because they interact with almost every department within our company.
The answer, as you can imagine, is not a simple one. Our account management department fulfills many vital functions and responsibilities as they serve as the primary point of contact for our clients and as the liaison for our internal resources and teams.
Account Management Positions
There are several positions within our account management department, and although they share a common goal, each position has its specific responsibilities.
Director of Account Management
The director is accountable for the department’s performance and supports its team as it develops unique client strategies designed to deepen, broaden, and strengthen relationships with our clients.
The director must also work with other departments to create strategic partnerships with cross-functional teams.
In short, the director of account management is responsible for both internal and external client satisfaction and retention.
Account Executives
The account executive is the primary Altus contact for our clients. The position requires a charismatic personality that can cultivate trusting relationships with clients.
One of the primary responsibilities of an account executive is client servicing. This involves becoming an industry subject matter expert (SME).
By keeping track of market trends and the availability of new biologics, the account executive can help clients identify opportunities.
Account Managers
The account manager provides vital support to the account executive and also acts as a liaison to our internal resources and teams. They help solve internal issues and give much-needed assistance to other cross-functional teams.
Additionally, they oversee client reporting and manage account collections.
The Faces Behind Our Account Management Team
Now that you have a better understanding of the critical role this department has withing our organization, it’s time for us to get to know some of the talented members of the team.
Jason Hibner
Client Services Account Executive
Altus- What inspired you to pursue a career in Account Management?
Jason- I find it’s a happy medium of internal and external duties and communication with the ability to sharpen an array of skills related to business management.
Altus- How has your career in Account Management shaped who you are today?
Jason- It has made me a better listener and increased my ability to build meaningful relationships. I have learned to handle and turn problems and mistakes into learning opportunities.
Altus- What is most exciting about your role as an Account Manager at Altus Infusion?
Jason- Every day is a new day with new challenges and opportunities to shape and build relationships with our clients and internal staff.
Altus- What are some of your interests and hobbies outside of your career?
Jason- I’m a soccer fanatic. I love playing and watching it. I also enjoy riding my bike and exploring the city. Traveling to new locations and getting out of my comfort zone.
Altus- If you could have dinner with one historical/influential/inspirational figure, who would it be and why?
Jason- Willie Nelson. It would be incredible to listen to his knowledge and wisdom that he has gathered over his years in the music industry and on the road.
Rohit “RJ” Joshi
Client Services Account Manager
Altus- What inspired you to pursue a career in Account Management?
RJ- I have always been interested in Healthcare. I’ve wanted to pursue a career as a doctor; however, in my college years, I realized that it would not be feasible for me due to personal reasons.
Altus- How has your career in Account Management shaped who you are today?
RJ- It has allowed me to prioritize tasks and make sure that I am continually following up on my task list. It has allowed me to manage my time better and make sure that I am always productive.
Altus- How has your career in Account Management shaped who you are today?
RJ- It has allowed me to prioritize tasks and make sure that I am continually following up on my task list. It has allowed me to manage my time better and make sure that I am always productive.
Altus- What is most exciting about part of your role as an Account Manager at Altus Infusion?
RJ- The most exciting part about my role as an Account Manager at Altus Infusion is that no one day is the same. There is always something new to learn every day, which allows me to be updated at Altus Infusion.
Altus- What are some of your interests and hobbies outside of your career?
RJ- Where do I begin? I love to travel; my goal is to visit one city a month this year. I go to the gym, play volleyball, rock climb, yoga, and photography.
Altus- If you could have dinner with one historical/influential/inspirational figure who would it be and why?
RJ- If I could have dinner with any figure who has inspired me, it would be Trevor Noah. His life history is exceptionally fascinating. He has been through the apartheid in South Africa as a mixed child to becoming one of the most prominent figures in comedy – relieving John Stewart as the host of the Daily Show. I would love to pick his brain about the different cultures around the world and how he perceives the world while living in tumultuous times.
Megan Henley
Client Services Account Manager
Altus- What inspired you to pursue a career in Account Management?
Megan- My inspiration to pursue a career in Account Management started when I was a Patient Advocate. I previously worked with a Client Services Rep and was very impressed with the impact this individual had on resolving the issues with my site. I knew I wanted to be a part of a team that had that much influence and positive reinforcement.
Altus- How has your career in Account Management shaped who you are today?
Megan- This career has provided me the opportunity to…just go for it! I have always second-guessed myself but with the support of my Director, he has shaped me to be more confident in myself professionally which transitioned over personally.
Altus- What is most exciting about part of your role as an Account Manager at Altus Infusion?
Megan- The most exciting part of my role is the constant interaction between multiple departments as well as within my department. No day is the same, every day there is a new challenge and opportunity to learn new things, which is always exciting to me!
Altus- What is most exciting about part of your role as an Account Manager at Altus Infusion?
Megan- The most exciting part of my role is the constant interaction between multiple departments as well as within my department. No day is the same, every day there is a new challenge and opportunity to learn new things, which is always exciting to me!
Altus- What are some of your interests and hobbies outside of your career?
Megan- I love anything outdoors, and camping is my absolute favorite. My most recent interest is cycling at Hermann Park. I am not at all advanced; however, I am challenging myself every Saturday to get to that point.
Altus- If you could have dinner with one historical/influential/inspirational figure who would it be and why?
Megan- If I could have dinner with one influential figure, it would be non-other than Jesus Christ. I have read about his life and believed that he was the most loving and inspirational person that walked the Earth.
At Altus Infusion, we are incredibly proud of the exceptional team we have built over the years and feel it’s necessary to shine the spotlight on individual departments from time to time.
We hope to continue doing this unique feature so we can all get to know each other better as individuals and professionals and find new ways to support each other.
